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What is Middlesex Water DIRECTAlert?

Middlesex Water DIRECTAlert is a program through which customers will receive notification about water quality issues directly impacting them.

Why should I sign up for Middlesex Water DIRECTAlert?

Our customers’ health and safety is of paramount importance. We’ve created the DIRECTAlert Program to help you keep your family safe during a water quality emergency. The DIRECTAlert program allows us to communicate directly with our customers based on information they provide. If a water quality issue arises or boil water advisory is issued, once a customer enrolls in Middlesex Water DIRECTAlert, they will receive notifications about water quality issues that affect them based on the contact information they provide (email, home phone (landline) or mobile phone number).

How do I sign up for the DIRECTAlert Program?

Signing up for the DIRECTAlert program is quick and easy. You will need:

  • Your account number
  • The last name registered on your account

UPDATES: Via the DIRECTAlert program, you also have the ability to update your contact information at anytime in the future.

Once you access the sign up form and enter that information, you simply provide the contact information for email, landline phone number or mobile phone number and the methods through which you would like to be contacted.

Where can I call for more information?

You may contact our Customer Service Department at (800) 549-3802 and ask about the Middlesex Water DIRECTAlert Program.